FAQ
Questions we get asked most.
If yours isn't here, call us — asking never costs anything.
- Where are you located and what areas do you service?
- We're located in St. Albert, Alberta. We service St. Albert and Morinville, plus a small portion of Sturgeon County and Edmonton. Our service area is deliberately limited by the demand for residential work — we'd rather show up on time nearby than spread ourselves thin.
- What are your hours?
- Monday to Friday 8:30 a.m. – 8:00 p.m., Saturday 8:30 a.m. – 5:00 p.m., and Sundays for emergency service by appointment. There is no extra charge for evenings, weekends or holidays.
- Why don't you charge any fees?
- We don't charge service fees, call-out fees or credit card fees, and we don't charge extra on evenings, weekends or holidays. Just because it's the "industry standard" to charge fees does not mean it's standard for our company. We've grown since 2020 by providing exceptional, professional, courteous and fast service — we don't believe that needs to come with tacked-on extras.
- What do you charge?
- We put as much up-front pricing in place as we can and provide free, no-obligation quotes that include all services, labour, materials and taxes. Work only starts once you approve the quote. Financing is available through Financeit for larger items such as hot water tank replacements.
- Do you offer discounts?
- Yes — 15% off labour for seniors living on their own or as a couple, 10% off labour for currently serving Canadian military members and veterans, and 10% off labour for emergency first responders. Let us know if one applies to you.
- How do I know what size hot water tank I need?
- Start with two questions: how many people live in the home, and how many bathrooms does it have? For 3–4 people and two or more bathrooms we generally recommend a 50 gallon tank. Still unsure? Send us a photo of your current tank's rating plate and the venting on top and we'll tell you what you've got.
- Do you have insurance coverage?
- Absolutely. We are fully insured and covered through WCB. Our technicians are certified, trained and exceptionally skilled at what they do.
- What payment methods do you accept?
- Debit, cash, Visa, Mastercard and American Express — with no credit card fee. We also offer financing through Financeit.
- Do you offer rough-in or full renovation services?
- Not at this time. We're primarily a residential plumbing and heating service company, so we don't have the staff for rough-in projects. We do handle basement development finishes such as vanities, toilets and faucets.
Book it
No fees. No surprises. Just the work.
Free, no-obligation quotes that include labour, materials and taxes. We only start once you approve the number.