3 min read
When we ultimately decided that we wanted to become St. Albert's only No Fee plumbing and heating company, it was a decision based on multiple factors and industry research. Our first thought was to relieve the financial burden on members of the community as much as possible — but we didn't want to just offer the regular discounts.
We knew we could do more. While we respect other companies and their decision to charge fees for their services and time, we uncovered a system that lets us succeed as a small business while making sure those "industry standard" fees never became standard for us.
Why do we do it? It's simple. The basis of our company is to help people. What better way than to find ways to let customers keep more of their hard-earned money? The stress that at-home services can cause is something we absolutely understand and keep top of mind. On top of the No Fee promise, we also decided not to charge extra for evening, weekend and holiday appointments. Service work is service work — any day of the week.
Fees seem to be everywhere, added onto everything. We don't feel it's something that has to be part of every company, and certainly not ours. After researching different business models we decided to go against the grain. Why should customers bear the responsibility of paying yet more fees on top of an already expensive service? As we've proven over the last five years, it doesn't have to be that way.
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